The vacation rental property management business can get complicated, but your bottom lines are simple: attract guests, deliver a great customer experience, and increase your inventory. That’s why we created V12.NET®, the most comprehensive, web-based property management reservation system available.
V12.NET is designed for complex property management companies with blended rental inventory, multiple businesses, and lock-off properties that want their day-to-day operations to run smoothly. It’s easy to run multiple businesses in one system with revenue groups that allow you to report on each business separately, then roll it up to track performance as a whole. Plus, V12.NET gives you the tools you need to scale and incorporate new owners and properties into your existing operations.
Because we know you can’t do it alone, V12.NET integrates with dozens of distribution channels and industry partners that make it easier to run your business and our world-class support team is available to you seven days a week.
V12.NET is the ideal solution for complex property management companies that want to make it simple to take care of their guests.
Attracting new guests is how you increase occupancy and grow your business. With ISILink, your property management software integrates directly with your website, gives you access to the best distribution channels, and introduces you to the leading providers of services and solutions that you need to run your business smoothly.
ISILink’s WebLink tool turns your website into a powerful integrated booking engine, enabling you to take online bookings, reservation requests, offer travel insurance, take online payments, and send email notifications to your guests. WebLink continually syncs with your software to keep your data updated online and in your system. Best of all, it works with your current website–no redesign required.
The WebLink Plus API lets you control and customize the way your data is displayed on your website. You can seamlessly integrate your choice of search and data fields into your website utilizing the WebLink Plus API. You get all the benefits and power of WebLink with advanced web services and .NET technology for your online booking.
Online bookings are key to the success of your vacation rental management business. With V12.NET, you have access to dozens of unique distribution channels, like HomeAway.com, VRBO.com and FlipKey.com, as well as over 50 national, regional, and specialty distribution channel partners. You can pick and choose partners that will help you reach your target customer and best represent your properties. You can even choose which specific properties you’d like each partner to promote.
Plus, you’ll save time–lots of it. V12.NET’s integrated distribution automatically updates your unit information, rates, and availability in your software and across every distribution partner site. You no longer need to manually enter, continuously manage, and keep up-to-date data and images for listings all over the web. And, because property calendars across every distribution partner site syncs automatically with your reservation software and your website, double bookings never occur.
Our distribution channel partners offer a variety of payment options and plans, including pay-per-performance or commission-based structures, or advertising on a per-property basis.
It takes a village to make a business successful, so we’ve developed meaningful partnerships with service and solution partners to help you grow and deliver outstanding guest experiences. Our partners include web development companies experienced with our API feeds, integrated travel insurance providers, credit card processing services, marketing experts, and more.
We know how important it is for you to trust your business partners. That’s why we evaluate and partner with industry-leading companies that offer meaningful services and tools to help you run your business.
V12.NET’s trust accounting system was designed and built specifically to serve vacation rental property management companies. Built-in integration with your reservations and maintenance records in V12.NET ensures proper billings and payments and eliminates the need for a third-party accounting software like QuickBooks. No more complicated reconciliations–just smooth sailing.
With V12.NET’s accounting functionality, you can also deliver comprehensive owner statements and online owner access, reduce the workload of processing credit card payments, and much, much more.
Quick responses convert better and increase bookings. With HomeAway Software’s Automated Responses, you can send customized, branded automated responses to inquiries in seconds. Each response confirms availability for the requested property and can include a quick quote and “book now” button. If the requested property isn’t available, the responder will recommend the “next best” property, reducing repetitive inquiry-related calls.
Simplify the guest inquiry process by managing all of your leads in one place–your V12.NET property management system. Now, you can efficiently handle and prioritize inquiries from phone, web, and email and never lose a lead trying to manage multiple systems. Keeping track of leads in one place also makes it easy to search for previous quotes, look at a customer’s inquiry history, and figure out which agent is working on what lead.
From time of booking to check-in, V12.NET integrates every step in the reservation process: reservation management, front desk operations, housekeeping and maintenance services, and accounting. Real-time updates to your integrated distribution websites automatically sync availability and rates for your vacation rental properties to keep every calendar current and help you increase conversion. V12.NET's intuitive and powerful reservation grid also helps you optimize revenue, improve staff efficiency, and response to inquiries quickly.
V12.NET’s powerful rate management tools let you respond quickly to changing business conditions, adjust base rates automatically, and maximize your revenue and occupancy. Rate management can be easily applied to individual units, a group of units, or all units, and each adjustment can be configured to automatically increase or decrease the base rate depending on occupancy.
And, since your software, website, and distribution partner sites all sync with each other, your rates update automatically across every site. It couldn’t be smoother.
V12.NET’s housekeeping and maintenance solution helps you effectively manage, coordinate, and invoice in a timely manner. By automating work orders and cleaning schedules, and offering reports to track unit maintenance status and history, it’s easier than ever to run a tight ship.
Paper signatures are a thing of the past with Automated Contracts! Automated Contracts, also called gladCONTRACT™, saves valuable staff time by reducing the manual effort required to manage rental contracts while providing a world-class customer experience.
With Automated Contracts, your team can automatically generate and send professional, branded contracts featuring reservation and unit-specific information, which guests can view and execute from any desktop computer or mobile device.
Happy guests equal more bookings, and more bookings equal happy owners. HomeAway Software make happy guests and happy owners the new normal by presenting your brand professionally, communicating proactively, and automating your operations behind the scenes.
Save time, increase revenue, and deliver an even better guest experience with our guest hospitality mobile app, also called Glad to Have You™. Our Guest Hospitality Mobile App integrates directly with V12.NET, but can also be used as a stand-alone tool.
Your owners appreciate your professionalism and the great care you take to manage their property, but it requires a lot of communication. Answering phone calls, following up on emails, and mailing monthly statements take a lot of time. Thankfully, V12.NET’s Owner Portal provides one easy reference point where your owners can see how their property is performing, view their current statement, and even book owner stays–without having to contact you.