What could you do if you had all of your leads in one place? The HomeAway Software® lead management system makes it easy to track, follow up with, and convert leads from phone, web, and email inquiries.
A good lead management system takes the pain out of sorting and responding to dozens of leads every day. With all of your phone, web, and email leads in one place, you can quickly determine which take priority based on due dates or booking value, easily assign an agent to each open lead, and have them respond promptly.
And, because you’re working from within your property management software, quotes and availability feed directly into your lead management screen. You don’t need to switch screens or programs to cross-check availability or confirm rates, and you can easily grab additional property details to send to an inquiring guest without having to navigate away.
You can configure priorities based on due dates or dollar values to make it easy to see which leads need to be responded to first. Email templates, which you can adapt to match your brand, help you send quotes to quickly turn leads into reservations.
Plus, all of your leads are searchable and contain a detailed history of each inquiry and guest. You’ll be able to see if this guest has booked with you before and can extend a special “thank-you” offer to welcome them back!
If you need to take down a quick note about a guest or reservation, you can do so without having to navigate away from the lead management screen. Any notes you take will show up on that guest’s profile and the reservation detail page so important information can be accessed at any stage in the process.